Ride Wait Times & Queue Management

When visitors are aware of a ride’s estimated wait time, they can better plan their time at your park, improving their overall experience. Utilizing a queue management system, sensors are placed at the beginning and end of a ride queue and will determine the average wait time which can then be displayed on a screen for visitors.

Park Occupancy & Virtual Turnstiles

Occupancy data enables efficient amusement park operations by detailing optimum times to schedule shows and attractions when occupancy is high and maintenance and service calls when occupancy is low.

Amusement parks typically use their ticketing system to determine total park visitors and peak traffic, however this only details when visitors enter the park not when they leave or leave and return. For visitors who plan an entire day at an amusement park, they may exit and reenter multiple times. A SenSource people counting system paired with ticketing data will tell you park occupancy based on entrances and sensor-detected exits.

Restaurants & Cafés Wait Time Monitoring

New! Wait Time Monitoring for Park Restaurants & Cafes

The latest addition to Vea’s fleet of advanced features includes dwell monitoring dashboards. How many people are in line at your park’s quick service restaurant? How long have they been waiting to be served? Which restaurant processes customers most efficiently?

By displaying the dwell monitoring dashboard on a monitor, employees can quickly see when the wait time exceeds acceptable limits and are motivated to meet their goals. The dashboard shows how many people are waiting in line, how long they’ve been waiting and their icon will switch from green to red when acceptable wait time is exceeded.

Theme park management can utilize Vea’s reporting tools to compare quick service restaurants and cafes throughout the park to determine which are most successful at processing customers and which restaurants need improvement.

Vea’s dashboard for Wait Time Monitoring shows a box for each person in line. The top details how long that person has been waiting and the bottom shows expected remaining wait time. Customers shown in green are within goal parameters, yellow have exceeded the goal wait time, and red have significantly exceeded goal wait time. The larger boxes detail the average wait time and how many customers have been served within each zone. Two zones are pictured here – an Order Zone and a Pickup Zone.