When attracting new employee’s workplace culture needs to be addressed. A positive workplace culture nurtures motivated and productive employees. In turn, employees tend to offer better customer service and feel invested in the work they do. In a 2018 article from Forbes, “How To Create A Positive Workplace Culture” they touch on...
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Retailers from around the world gathered at NRF 2020: Retail’s BIG Show last weekend to discover the latest technologies to change the retail landscape. One thing is for certain, brick-and-mortar retailers are not going anywhere. The technologies available only help to strengthen their presence and help them provide a positive customer...
Customer experience is everything. Today, consumers are looking online and through mobile apps when shopping but they still prefer to visit a physical store to make their final purchase. With so much competition via e-commerce customers could easily make their purchase at another store. But if you provide great customer service each time,...
Consumer shopping behavior is constantly being analyzed by retailers. Retailers have thought for the longest time that consumer trends would veer towards e-commerce and move away from physical brick-and-mortar stores. However, that theory couldn’t be more wrong. It has been roughly a decade and consumers still prefer shopping in...
Retailers rely on their forecasted traffic patterns year-over-year so they know how to plan for upcoming seasons. This couldn’t be truer for the holiday season. Shoppers come out in full force for the holiday shopping season due to sales, tradition and just spending time with friends and family. Retailers need to know how busy their...